FAQ

Last updated April 8, 2020

 

What is the difference between COVID-19 and SARS-CoV-2?

The World Health Organization (WHO) has now named the novel coronavirus Severe Acute Respiratory Syndrome Coronavirus-2 (SARS-CoV-2) and the disease it causes as COVID-19. The CO stands for corona, the VI for virus and the D for disease.

 

When was it first discovered?

SARS-CoV-2 was first identified in Wuhan, China, in December 2019. It is from the family of viruses that includes the common cold, SARS-CoV and Middle East Respiratory Syndrome (MERS).

 

Where do the coronaviruses come from?

Coronaviruses are viruses that have been identified since the 1960’s. The viruses circulate among animals. Some can also affect humans. Symptoms may include respiratory or gastrointestinal infections, but can range from the common cold to pneumonia. A broad range of coronaviruses are found in bats. MERS originated in camels and SARS from civet cats.

 

What is ISG’s plan during the closure?

ISG will be providing virtual school. All staff and students are expected to be working via virtual school during this time.

 

What will happen to scheduled trips and events?

All events and trips have been cancelled until further notice.

 

How are refunds for cancelled trips being processed?

Refunds for trips are being processed by each individual school. Please contact your school principal.

 

How can I support at home learning?

Please refer to our resource section of each school’s virtual school website. There are a number of excellent resources for parents posted there.

Additionally, providing a structured routine with set times is very important. Setting up a place for your children to work, free from distractions as much as possible, is also helpful. As much as you can do to provide consistency and routine will be good for your children.

 

I am planning to visit the school for a tour or assessment. What should I do?

All tours and in-person assessments will be cancelled during the school closure. Please contact the school’s admissions department if you have not heard from them yet. These appointments will be rescheduled once the school re-opens or alternate online assessments will be used.

 

If any student or staff member is diagnosed with COVID-19, would we be informed?

We will follow the expected procedures on this matter and will inform the community.

 

Can parents come to campus to collect their child’s belongings?

With the current 24 hour curfew in place, none of the schools will be open to parents. Once the curfew is lifted, please contact your school principal to make arrangements.

 

How long will schools be closed?

At this time, the Saudi government has instructed schools to be closed until further notice. As we receive information, we will keep you informed.

 

How will the school communicate with me during this time?

At the District level, email will be our main form of communication, but we will also use this COVID-19 section of the ISG website.

Families will receive additional communication from their school principal and teachers through their virtual school website, email, google classroom, social media and/or SMS messages.

Your best point of contact for specific information related to your child is his or her teacher(s).

 

How will virtual school affect my child’s assignments, tests and grades?

Please contact your child’s teacher(s) for specific information about your child’s school work and grades.

 

What if a parent has not received the Superintendent’s emails about COVID-19?

All the emails sent to the ISG community can be found here.